Delivery time
While we strive to deliver within this timeframe, please keep in mind that unforeseen circumstances may sometimes cause delays.
The current delivery time is shown when you select the delivery method at checkout. The delivery time is also shown on the order confirmation.
Please note that none of our carriers offer deliveries on Saturdays, Sundays or public holidays.
Shipping cost
The cost is fixed, regardless of the size or weight of your order.
The cost you see is the final price, with no additional charges or taxes upon delivery.
Pickup at a Collection Point (bpost)
You can pick up your parcel from Monday to Friday at the collection point you selected when placing your order.
Once your order arrives at the collection point, you will receive an email or SMS inviting you to pick it up. Don’t forget to bring this email or SMS along with a valid form of identification (ID card, driver's license, etc.). Once the order has arrived at the collection point, you will have 15 days to collect your parcel, after which it will be automatically returned to us.
Home Delivery (bpost)
Bpost will deliver your parcel to the chosen address on business days between 9:00 AM and 4:00 PM.
If you are not present at the time of delivery, the courier will leave a notice informing you how to collect your parcel from the nearest Bpost collection point or how to arrange a new delivery. Your parcel will be available at the Bpost collection point for 15 business days, after which it will be automatically returned to us.
How does express delivery work?
Your parcel will be delivered to your residence by DHL Express.
Before delivery, you will receive an SMS or email from DHL informing you that your package is on its way. After delivery, DHL will also send you an SMS or email confirming that the delivery has occurred.
If you are not at home during the delivery attempt, DHL will leave a message in your mailbox with instructions on how to arrange a redelivery.
If delivery does not occur within 30 days, DHL will return the parcel to us. Once we receive the returned parcel, we will notify you via email and issue a refund. You will receive another email confirming the refund.
Delivery Schedule:
- Monday - Thursday
Order before 17:00 → Next business day delivery.
Order after 17:00 → Delivery within 1-2 business days.
- Friday - Saturday
Order before Saturday 22:00 → Delivery on Monday.
- Sunday
Orders placed on Sunday → Delivery on Tuesday.
Tracking your order
We'll send you an email with a tracking number as soon as your package leaves our warehouse.
Please allow up to 3 working days for tracking information to become available.
All our parcels are shipped from Poland. You won't be able to track your parcel while it's in transit between Poland and the delivery country. The tracking will become active once the package arrives at the sorting facility in your country.